Payment policy

Payment Policy

Everything about paying here is meant to be boring, in the way a payment should be. This page says what we accept, when the money moves, what happens when it does not, and what we can and cannot see of your card.

1. Payment Methods We Accept

Cards:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Union Pay

Faster ways to check out, if you already use them:

  • Apple Pay
  • Google Pay
  • Shop Pay

These three are not a separate account you have to open. They fill in the card and the address you have already saved on your device or with Shopify, so the checkout takes a few taps instead of a form.

2. What You See at the Checkout

What is offered to you can depend on your device and your browser, so the checkout is always the final word on what you can use. Apple Pay, for example, only appears on Apple devices, and Google Pay only in browsers that support it.

If a method you expected is not showing, try a different browser before assuming it is unavailable.

3. Currency

All prices on this website are in Australian dollars (AUD). We do not display or charge in any other currency, and there is no currency conversion at our end.

If your card was issued outside Australia, your own bank may apply a conversion rate and a foreign transaction fee. That fee is set by your bank, is charged by your bank, and is not visible to us.

4. Taxes

Displayed prices include any taxes that apply. The amount shown on the product page is the amount that carries through to the checkout, and no tax is added at the final step.

5. When Payment Is Taken

Payment is taken when you place the order, not when the parcel ships.

If we cannot fill your order, for example because a piece sold out between your order and our packing bench, you receive the full amount back to the same payment method and we tell you before you have to ask.

6. Authorisations and Holds

Your bank may place a temporary authorisation on your account when you check out. An authorisation is a hold, not a charge: the money is reserved but has not moved.

If the order does not complete, the hold is released by your bank automatically, commonly within a few business days. We cannot release it faster from our side because we never captured the funds in the first place.

7. If a Payment Fails

The order is not placed and no money reaches us. What to do:

  1. Check the card number, expiry date and security code, and check that the billing address matches the one your bank has on file.
  2. Try a different card or a different method.
  3. If it keeps failing, email info@mariasydney.com and we will help rather than let you keep guessing.

Do not place the order repeatedly to clear a hold. Each attempt can create another authorisation, and you end up with several holds against your balance for an order that was never placed.

8. Payment Security

We never see your card details. They pass directly from the checkout to our payment provider over an encrypted connection, are processed by them, and are not stored on our systems at any point.

That is also why we cannot take a payment over email, read a card number back to you, or change the card on an existing order. Nobody from Maria Sydney will ever ask you for a full card number, a security code or your online banking details. If you receive a message claiming to be from us and asking for any of those, it is not from us.

9. Fraud Prevention and Order Verification

Our payment provider screens orders for signs of fraudulent card use. Occasionally a legitimate order is flagged, usually where the delivery address and the billing address differ.

If that happens we may contact you to confirm the order before we dispatch it. We will only ever ask you to confirm details you already gave us. We may cancel and refund an order we cannot verify, and doing so is not an accusation.

10. Refunds

Refunds always go back to the method you paid with. We cannot redirect a refund to a different card or account.

Refunds are processed within 5 business days of your return arriving with us. How quickly the money then appears on your statement is decided by your bank. The full timing is in our Returns and Refunds Policy.

11. Pricing Errors

If a price is obviously wrong through a technical fault, we contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund. We will never charge you more than the price you agreed to at the checkout without asking you first.

12. Questions About a Payment

Email info@mariasydney.com with your order number and what you are seeing on your statement. We answer within one business day.

Related Policies

Contact Information

Brand Name: Maria Sydney
Business Address: 15 Llewellyn St, Oatley NSW 2223, Australia
E-Mail: info@mariasydney.com
Support Mon to Fri, 8am to 3pm AEST/AEDT (Sydney time)

Last updated 27 July 2026.