Frequently asked questions

You get a confirmation email straight away, and a second email with tracking when the parcel is on its way. If the first one has not arrived within a few minutes, check your spam folder before you order again.

Yes, as long as it has not been dispatched. Email info@mariasydney.com with your order number and we will change or cancel it. Once it is on its way, treat it as a return.

No. You can order as a guest with just an email address and a delivery address.

Often not. We carry a small number of pieces at a time, and when one goes it is not automatically reordered. We would rather tell you that than take your email for a restock we cannot promise.

Nothing. Shipping is free anywhere in Australia, with no minimum order and no surcharge for regional or remote addresses.

We dispatch within 1 to 2 business days, Monday to Friday. Transit takes 4 to 6 business days, Monday to Saturday. That is 5 to 8 business days all up.

Yes. Order before 2pm AEST/AEDT (Sydney time) on a business day and your dispatch window starts the same day. After 2pm, or on a weekend or public holiday, it starts on the next business day.

No. We ship within Australia only, and the checkout will not accept an overseas address.

Give it until the 8 business day mark, because scans can lag behind the parcel. If it is still stuck, email info@mariasydney.com with your order number and we will chase it from our end.

Email info@mariasydney.com with a photo of the outer packaging and of the piece. We will sort it out, and the return postage is ours, not yours.

30 days from the day your order arrives.

No. There is no fee of any kind for returning something.

Unworn, unwashed and with the tags still attached. Try it on the way you would in a fitting room.

Email info@mariasydney.com with your order number and tell us which piece is going back. We reply within one business day with the return address for your order and what to do next.

Returns go to the warehouse of our fulfillment partner overseas, not to our operating address. We do not publish the return address. Email info@mariasydney.com with your order number first. Our support team replies within one business day, approves your return and releases the return address that applies to your order.

You do if you changed your mind and want a refund. We do if the piece is faulty, damaged or not what you ordered, and we also pay it on an exchange.

We process the refund within 5 business days of your return arriving with us, back to the payment method you used. How quickly it then shows on your statement is up to your bank.

Yes, and it costs you nothing. Email info@mariasydney.com with your order number and what you would like instead. We reserve the replacement straight away and send it out immediately, so you do not wait for your return to reach us. We pay both the return postage and the postage on the replacement.

Visa, Mastercard, American Express, Diners Club and Discover, plus Apple Pay, Google Pay and Shop Pay if you already use them, and PayPal. What is offered to you at the checkout can depend on your device and your browser, so the checkout is the final word.

Australian dollars, including any taxes that apply. If your card was issued outside Australia, your own bank may add a conversion fee of its own.

When you place the order, not when it ships.

No. Your bank may show a pending authorisation, which is a hold rather than a charge and drops off by itself, usually within a few business days. Do not place the order again to fix it. Email info@mariasydney.com if it keeps failing.

We never see them. They go straight from the checkout to our payment provider over an encrypted connection and are not stored on our side. Nobody from Maria Sydney will ever ask you for a card number.

Not at the moment.

Sizes here are letter sizes, and the run changes from piece to piece. The size selector on each product page shows what that piece actually comes in, and it is the only list that is right for it.

Email info@mariasydney.com before you order, tell us the piece and the two sizes, and we will give you a straight answer rather than a guess. If you have already ordered, you have 30 days to send it back.

The title and the description on each product page tell you the shape: the cut, the neckline and where the hem sits. That is usually what decides whether a dress works on you, more than the size letter does.

Email info@mariasydney.com, or use the form on our contact page. We answer within one business day.

Monday to Friday, 8am to 3pm AEST/AEDT (Sydney time). Messages that come in outside those hours are answered on the next business day.

Yes. You can call +61 8 6017 3137 during our support hours, Monday to Friday, 8am to 3pm AEST/AEDT (Sydney time). For returns and order details, email info@mariasydney.com so everything we agree is on record.

Maria Sydney, 15 Llewellyn St, Oatley NSW 2223, Australia. Please do not send returns to this address: returns go to our fulfillment partner's warehouse overseas, and our support team releases the return address for your order after you contact us at info@mariasydney.com.