You get a confirmation email straight away, and a second email with tracking when the parcel is on its way. If the first one has not arrived within a few minutes, check your spam folder before you order again.

Yes, as long as it has not been dispatched. Email info@mariasydney.com with your order number and we will change or cancel it. Once it is on its way, treat it as a return.

No. You can order as a guest with just an email address and a delivery address.

Often not. We carry a small number of pieces at a time, and when one goes it is not automatically reordered. We would rather tell you that than take your email for a restock we cannot promise.

Nothing. Shipping is free anywhere in Australia, with no minimum order and no surcharge for regional or remote addresses.

We dispatch within 1 to 2 business days, Monday to Friday. Transit takes 4 to 6 business days, Monday to Saturday. That is 5 to 8 business days all up.

Yes. Order before 2pm AEST/AEDT (Sydney time) on a business day and your dispatch window starts the same day. After 2pm, or on a weekend or public holiday, it starts on the next business day.

No. We ship within Australia only, and the checkout will not accept an overseas address.

Give it until the 8 business day mark, because scans can lag behind the parcel. If it is still stuck, email info@mariasydney.com with your order number and we will chase it from our end.

Email info@mariasydney.com with a photo of the outer packaging and of the piece. We will sort it out, and the return postage is ours, not yours.

30 days from the day your order arrives.

No. There is no fee of any kind for returning something.

Unworn, unwashed and with the tags still attached. Try it on the way you would in a fitting room.

Email info@mariasydney.com with your order number and tell us which piece is going back. We reply within one business day with the return address for your order and what to do next.

Because we give it per order. It lets us send your parcel to wherever it is handled fastest, and it stops returns turning up without us knowing whose they are. It costs you one email and it is the reason returns here do not sit unclaimed.

You do if you changed your mind. We do if the piece is faulty, damaged or not what you ordered.

We process the refund within 5 business days of your return arriving with us, back to the payment method you used. How quickly it then shows on your statement is up to your bank.

Return the piece for a refund and place a new order for the size or colour you want. It reaches you faster that way, because the new piece ships straight away instead of waiting for your return to travel back first.

Visa, Mastercard, American Express, Maestro and Union Pay, plus Apple Pay, Google Pay and Shop Pay if you already use them. What is offered to you at the checkout can depend on your device and your browser, so the checkout is the final word.

Australian dollars, including any taxes that apply. If your card was issued outside Australia, your own bank may add a conversion fee of its own.

When you place the order, not when it ships.

No. Your bank may show a pending authorisation, which is a hold rather than a charge and drops off by itself, usually within a few business days. Do not place the order again to fix it. Email info@mariasydney.com if it keeps failing.

We never see them. They go straight from the checkout to our payment provider over an encrypted connection and are not stored on our side. Nobody from Maria Sydney will ever ask you for a card number.

Not at the moment.

Sizes here are letter sizes, and the run changes from piece to piece. The size selector on each product page shows what that piece actually comes in, and it is the only list that is right for it.

Email info@mariasydney.com before you order, tell us the piece and the two sizes, and we will give you a straight answer rather than a guess. If you have already ordered, you have 30 days to send it back.

The title and the description on each product page tell you the shape: the cut, the neckline and where the hem sits. That is usually what decides whether a dress works on you, more than the size letter does.

Email info@mariasydney.com, or use the form on our contact page. We answer within one business day.

Monday to Friday, 8am to 3pm AEST/AEDT (Sydney time). Messages that come in outside those hours are answered on the next business day.

We handle everything in writing. It means your order number, your address and what we agreed are all on record for both of us, which is worth more on a return than a call nobody can look up afterwards.

Maria Sydney, 15 Llewellyn St, Oatley NSW 2223, Australia. Please email us before sending anything to that address, so your parcel goes where it is handled fastest.